What we do

We unite with travel agents by providing access to a customised partnership model to deliver a comprehensive range of tools and services all designed to empower growth and productivity. 

Available to all members, is a suite of products providing various services, ranging from a large variety of air, land and cruise preferred partners, to technology through Express Ticketing and innovative Express Marketing Tools, Operations support and more.

We employ a culture of mutual respect, understanding and open communication through our innovative people management practices and strong commitment to teamwork and customer service.

Express Ticketing

Express Ticketing consolidation, specialises in promoting and marketing airline products to the travel industry, at very competitive rates. 

This service-focused division, provides members with a customised partnership model which offers a comprehensive range of core and optional services, all designed to put the power in the hands of the agents and empower their growth in a highly competitive market.

In addition, through its state of the art ticketing and web-based fares distribution system – Express Fares and Express Ticket a range of benefits are provided to members. These include a 24 hour ticket turnaround and the provision of 24/7 self ticketing facilities.

Ticketing services are also offered to other travel agents throughout Australia on behalf of partner airlines. Express Fares enables non-IATA agents to drive their own tickets 24/7.

Travel Agency Groups

There are three membership group options available to independent travel agencies Australia-wide, these being the Select Travel Group, Independent Travel Group and italktravel retail franchise group.

The Groups are unique in terms of their customer base, branding and culture.  In common is that all receive access to excellent benefits and preferred product agreements that have been negotiated with preferred partners by the Express Travel Group. This includes access to the Express Ticketing suite of products, use of the state of the art Express Ticket system, 24 hour service, Express Marketing Tools, Express Reward with competitive rebates and incentives, Boost product sessions, conferences and ongoing Express News updates.

Select Travel Group

With a membership base exceeding 360 agencies nationally, the Select Travel Group (STG) is one of the leading buying groups in Australia and the largest across the national Chinatown market. "We Speak Your Language" is the key identifier for this group, as this culturally diverse Group is made up of predominantly Asian travel agencies who converse and assist their customers in their mother tongue, whether it be Cantonese, Mandarin, Vietnamese, Korean or another Asian language.

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Independent Travel Group

With a membership base exceeding 250 members, this is the most rapidly growing of our groups. Benefitting from the power of the group, members are experienced travel experts in their local community. They too benefit from our national distribution platform and from the ability to retain their own brand and identity while still being part of a Group.

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italktravel & cruise

italktravel  & cruise is the retail franchise travel agency available to Independent Travel Group members.

Membership of this Group gives owners a fully branded italktravel & cruise option in an exclusive terrritory, share in a annual bonus plan and marketing and website support. Of benefit to italktravel & cruise franchisees is their ability to be a branded store, but to do so without the associated costs or restrictions usually enforced on a franchisee.

30 stores are now operating nationally in busy high streets and shopping centres. 

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